Terms of service
Effective date: 30 September 2026.
1. Store and seller
These terms apply to purchases through chenlinsails.com, trading under the TopIdea brand. The contracting seller is BLUE STAR TRADING LIMITED, RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG. Contact support@chenlinsails.com for questions about these terms or an order. Shopify provides the ecommerce platform; it is not the seller of our products.
2. Products and custom specifications
We offer standard-size shade products and made-to-measure products. Review the product description, dimensions, units, colour and quantity before submitting an order. Custom products are made to the specifications agreed for that order. Screen colours and lighting may affect previews, but this does not limit your rights if the goods do not match the agreed description or specifications. Contact us promptly if you need to correct an order; a change may not be possible once production or dispatch has begun, without affecting any statutory cancellation or other rights.
3. Prices and payment
Review the currency and final total displayed at checkout before paying. The checkout currency may differ from a browsing or reference currency, and your payment provider may apply its own conversion charges. For eligible United States, United Kingdom and European deliveries, standard shipping and applicable import duties and taxes are included as described in our Shipping Policy. We will not charge you an additional amount or substitute a product without your agreement. If a material error prevents us from fulfilling an order as agreed, we will contact you and provide the cancellation and refund rights required by law.
4. Delivery
Orders are fulfilled from China. Preparation and production normally take 3–5 days. For most United States, United Kingdom and European destinations, delivery is estimated at 15–20 days from placing the order, including preparation, production and transportation. See our Shipping Policy for details and help with delivery issues.
5. Returns, refunds and consumer rights
Our Return & Refund Policy explains eligibility, return costs, made-to-measure exceptions and refund timing. It forms part of these terms. The store's 30-day policy does not replace or reduce any statutory guarantee, withdrawal right or other mandatory consumer protection. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.
6. Safe use
Follow the product's installation and care instructions and use suitable fixing points. If you are uncertain about the suitability of an installation, seek qualified advice before use. This does not remove our responsibility for defective products or incorrect or inadequate instructions where applicable law makes us responsible.
7. Website use and privacy
Do not misuse the website, interfere with its security or use it for unlawful activity. Website materials may only be used as permitted by the rights holder and applicable law. Personal information is handled as described in our Privacy Policy.
8. Applicable law and complaints
These terms are governed by the laws of Hong Kong, subject to any mandatory consumer protections that apply in your country of residence. This choice of law does not deprive you of those protections or your right to bring a claim in a court available to you under applicable law. Please contact support@chenlinsails.com if you have a complaint so we can work to resolve it.
9. Changes
Updates to these terms will be posted on this page with an effective date. Changes do not retrospectively remove rights or change the agreed terms of an existing order without a lawful basis or your agreement.