Widerrufsrecht

Last updated: 30 September 2026

Quality problems, incorrect goods and goods not as agreed

If a product has a quality problem, is incorrect or does not match the agreed order specifications, contact support@chenlinsails.com within 30 days after delivery to request a return or exchange under our store policy. Please include your order number and describe the problem. Photographs can help us investigate, but are not the only acceptable evidence.

The 30-day store policy does not restrict any longer legal guarantee or other mandatory consumer rights. If an issue arises later, contact us so we can assess the remedies available under applicable law. Depending on those rights and the circumstances, remedies may include repair, replacement, a price reduction or a refund.

Made-to-measure products

Products genuinely made to your specifications or clearly personalised are not eligible for change-of-mind returns unless applicable law requires otherwise. This exception does not apply to quality problems, incorrect goods or goods that do not meet the agreed specifications. Choosing an ordinary stocked size or colour does not by itself make an item personalised.

EU and UK withdrawal rights for non-custom products

Where EU or UK distance-selling withdrawal rights apply, you may cancel an eligible non-custom purchase without giving a reason by notifying us within 14 days after receiving the goods. You then have 14 days after giving that notice to send the goods back. Email support@chenlinsails.com with a clear statement that you wish to cancel, your order number and contact details. You do not need to use a special form.

You may inspect the goods as you would in a shop. Any deduction for diminished value will be limited to what applicable law permits. Original packaging is helpful but is not a condition that removes statutory rights. Outside applicable legal rights, our 30-day store policy covers quality problems and goods not as agreed; it is not a general change-of-mind guarantee.

Return destination and shipping costs

Returns are sent to the China return address below. Please contact us before sending a parcel to confirm the return details and shipping instructions. The Hong Kong registered office is not the return warehouse. Contacting us for instructions does not restrict your right to submit a legally valid cancellation notice.

Return address in China

Recipient: Mr. Yang (杨先生)
Address: No. 112, Building 27, Yuhuayuan, Chengguan Town, Xiayi County, Shangqiu City, Henan Province, China
Postal code: 476400
Return-delivery telephone: +86 17638153913

Chinese address for the parcel label:
中国河南省商丘市夏邑县城关镇御花园27栋112
收件人：杨先生；邮编：476400；电话：17638153913

This address is for returns only, not the company registered office. For customer service and return arrangements, email support@chenlinsails.com.

We cover reasonable necessary return shipping costs for products with quality problems, incorrect goods or goods that do not match the agreed specifications. Contact us to arrange the return and its shipping cost.

For eligible change-of-mind returns, the customer pays the direct return shipping cost to China where that cost responsibility was disclosed before purchase and applicable law permits it. We will not impose a return cost that the law requires us to bear. For goods that cannot normally be returned by post, any required return-cost estimate must be disclosed before purchase.

Refund timing and method

We initiate an eligible refund to the original payment method within 3 days after receiving the returned goods, or after confirming the refund where no return is required. Your bank or payment provider may need additional time to credit the funds; this is separate from the time we take to initiate the refund.

For statutory EU or UK withdrawal refunds, we refund within the legally required period, normally no later than 14 days after your cancellation notice. Where permitted, we may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first. We refund any original standard delivery charge required by law; an optional upgraded delivery charge need not be refunded beyond the standard rate. Any shorter applicable legal deadline takes priority.

Estimated crediting time for PayPal payments

After a refund is issued, PayPal indicates that balance refunds are credited the same day; bank-account and debit-card refunds usually take up to 5 business days, but some can take up to 30 days. Credit-card refunds can take 1–2 billing cycles, depending on the issuer. These are provider estimates, not an extension of our refund-initiation deadline or your statutory rights. Check the original transaction in PayPal and see PayPal refund timing guidance. Contact us if a refund has not arrived within the relevant timeframe.

Contact and seller

Email: support@chenlinsails.com
Website: chenlinsails.com
Store brand: TopIdea
Contracting seller: BLUE STAR TRADING LIMITED
Registered address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG.

Nothing in this policy excludes, limits or replaces mandatory consumer rights.